At Collosa AI, we strive to provide a seamless and satisfying experience with our services. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Refund Conditions Subscription Fees: Collosa AI operates on a subscription basis, granting users access to multiple AI services. All subscription fees are generally non-refundable, as users receive full access to the platform immediately upon payment. Exceptions: Refunds may be considered under the following exceptional circumstances: Technical Issues: If Collosa AI is unable to deliver the promised services due to technical issues that are not resolved within a reasonable time frame. Duplicate Payments: In the case of accidental duplicate payments, we will refund the excess amount. Legal Rights: In jurisdictions where consumer protection laws mandate refunds under certain conditions, we will comply with those laws.
2. Refund Request Process To request a refund, please follow these steps:

Contact Support: Send an email to our support team at [Insert Email Address] with the subject line "Refund Request" and provide the following details: Your full name and email address associated with the account. The reason for the refund request, including any relevant screenshots or supporting documentation. Your subscription plan details and the date of the payment. Review Process: Once your request is received, our support team will review it within [Insert Review Period, e.g., 5-7 business days]. We will notify you of the outcome via email. 3. Refund Eligibility Refunds will only be issued under the following conditions:

Timeframe: Requests must be made within [Insert Timeframe, e.g., 14 days] of the original purchase date. Extent of Service Usage: If you have used the service extensively during the subscription period, full refunds may not be granted, and partial refunds may be offered instead. 4. Non-Refundable Situations Refunds will not be granted in the following situations:

Change of Mind: Refunds will not be provided if you simply change your mind after purchase or if you decide that the service no longer meets your needs. Violation of Terms: If your account is terminated for violating our Terms of Use, you will not be eligible for a refund. 5. Refund Processing Once your refund is approved, it will be processed within [Insert Timeframe, e.g., 7-10 business days]. Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

6. Modifications to the Refund Policy Collosa AI reserves the right to modify this Refund Policy at any time. Any changes will be communicated through our website, and the updated policy will be effective immediately upon posting.